Emails

MemberSync sends a handful of transactional emails at key points in the organization, team, and license flows. Most are sent automatically; one — MemberSync: Added Team Member — is a WooCommerce email you can enable, disable, and customise under WooCommerce > Settings > Emails.

MemberSync's emails

Email	Sent to	When it's sent	Default subject
New account	The new user	MemberSync creates a WordPress account for someone (for example, a new member)	Your {site} account has been created!
Organization invitation	The invited person	You invite someone to an organization — when the add-member behaviour is set to Invite	You've been invited to join {organization}
Added to organization	The added person	Someone is added straight to an organization (behaviour set to Automatically add), or accepts an invitation	You've been added to {organization}
Course enrolment	The learner	A license gives someone access to a LearnDash course	Your course access has been updated!
Added team member	The added person	Someone is added to a team	You've been added as a {role} of {team}

Whether a new member receives the invitation email or the added to organization email is decided by the Add member modal behavior and Front-end CSV members import behavior settings (Invite vs Automatically add) — see The Settings Page.

What the emails look like

The default templates:

New account

Organization invitation

Added to organization

Course enrolment

Added team member — this one uses the standard WooCommerce email template (with your store's header and footer), since it's a WooCommerce email:

Configuring emails

• MemberSync: Added Team Member appears under WooCommerce > Settings > Emails, where you can turn it off or edit its subject, heading, and template (it has HTML and plain-text versions).
• The other MemberSync emails above are sent automatically and aren't individually configurable in this release.
• MemberSync also relies on your WooCommerce Memberships and Teams for WooCommerce Memberships emails for the wider workflow — the Team invitation and the membership renewal / ending-soon / ended notices. These are all managed under WooCommerce > Settings > Emails as well.

note

When a brand-new account has to be created for someone being added to a team, WordPress also sends its own standard new-user notification.