11. Frequently Asked Questions about MemberDash
Quick answers to common MemberDash questions. If yours isn't here, check the rest of the documentation or contact support.
Real Q&A is being added during the docs refresh (2026-06-22). Seed questions below.
Why isn't a member getting access to a course?
Confirm the course isn't already free/open (those are accessible to everyone regardless of membership), the membership is active, and the plan has a rule that includes the course. See Troubleshooting.
A member should have lost access but still has it — why?
If the same course is granted by another active membership the user holds, MemberDash keeps the access. Access is only removed when no active membership still grants it.
I set "after a delay" but nothing happened
Delayed access is scheduled, not immediate — it's granted automatically once the delay elapses (counted from the membership purchase date).
Do I need the Teams add-on?
No — the core membership-to-course features work without it. Teams for WooCommerce Memberships is only required for the team / LearnDash-group features.