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09. Troubleshooting

If something isn't working as expected, these steps resolve the large majority of issues — and when they don't, they give us exactly what we need to help you quickly.

1. Quick checks​

Most issues come down to one of these, so check them first:

  • All four plugins are active and up to date — Beaver Builder, Beaver Themer, LearnDash (3.0 or later), and BeaverDash.
  • Your BeaverDash license is active — check Settings > BeaverDash > License.
  • You're working in the right context — BeaverDash field connections only render inside a Beaver Themer Singular layout, and course data only resolves on LearnDash pages (course, lesson, topic, quiz). On a regular Beaver Builder page they produce no output.
  • Caches are cleared — clear the Beaver Builder cache, any caching plugin or host-level cache, and your browser cache after making changes.

2. Test for a plugin or theme conflict​

Do this on a staging site where possible, not a live production site.

Plugin conflict test — Deactivate every plugin except Beaver Builder, Beaver Themer, LearnDash, and BeaverDash, then recheck. If the issue is gone, reactivate the other plugins one at a time, rechecking after each, until the conflicting plugin reveals itself.

Theme conflict test — Temporarily switch to a default WordPress theme (for example, Twenty Twenty-Five) and recheck. If that resolves it, the conflict is with your theme.

3. Update everything​

Make sure Beaver Builder, Beaver Themer, LearnDash, and BeaverDash are all on their latest versions — along with WordPress and PHP. Many issues are bugs that have already been fixed in a newer release.

4. Still stuck? Open a support ticket​

If the steps above don't resolve it, contact support and include:

  • WordPress and PHP versions
  • Versions of Beaver Builder, Beaver Themer, LearnDash, and BeaverDash
  • The exact steps to reproduce the issue, and what you expected versus what happened
  • A screenshot or short screen recording
  • The result of the plugin and theme conflict tests above
  • Any errors from your browser console or PHP error log

The more of this you include, the faster we can pinpoint and resolve the issue.